No matter how many times you verify the information to the Indians working for InPhonics, they still can NOT seem to process an order. I stood in the Radio Shack where I placed the order, with the store manager and half a dozen Sprint accounts spread out on the counter verifying information till they promised me they had everything done. They offered to transfer me to a supervisor to review the acount and confirm that it was really done.
Yet, no matter how much they promise that they have the information and that they are putting it in to be processed, the next day you call back they still need to verify that information again. There is clearly a problem with the InPhonics order process, which is exacerbated tremendously by the people who work for them. I told the girl today, that she even gives telemarketer in 3rd world countries a bad name. I don't mind dealing with someone on the other side of the world to get something changed or fixed over the phone, but the organization and the people that InPhonics is using not only give Sprint a bad name but they even give Indian call centers a bad name too.
They are definitely giving Sprint a bad name most of all because act and seem to the customer like they work for Sprint and it takes a lot of pressing to get them to admit that they actually work for InPhonics. And from the consumer's perspective they ARE Sprint and they are clearly the problem in the system. I am writing this from the consumer's perspective but I also understand business and marketing as well being a small business owner in the marketing and telecom industry. Sprint needs to addres this with InPhonics very quickly because it'll do more harm to them and their name than millions of dollars in advertising can fix.
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