How much help can we give

I always try to be helpful to visitors to our business or website, especially when people call with difficult issues for a toll free number. However that doesn’t mean that I can necessarily solve your problem or even tell you how to do it.

If it’s a number that we got you, I certainly feel we have more of an obligation. But callers need to realize that as much as I do want to help I really don’t get paid for solving most problems. And offering to pay me for my time is nice but there’s ultimately no mechanism for that, nor should there be. We really try to help customers because I believe what goes around comes around.

We’re always happy to help callers but some callers really need to understand that there’s a difference between being helpful and expecting me to guide you the whole way through their situation. I often find that after I give someone some advice I wind up with call after call, where they tell me everything that they did and were told so I can tell them what to do next, every step of the way. Like I said I want to help everyone as much as possible, and I like to hear the outcome of a difficult situation too. But you also have to respect our time at times too.

Some people seem to operate entirely under the assumption that what they are trying to do absolutely has to be possible. Unfortunately everything is clearly NOT possible and as difficult as that may be to face, it is ultimately easier to face that than to pursue something endlessly. Sometimes persistence means backing off on it right now and trying it again in three months. That often allows you to gain some perspective and proves to other people that you are persistent without being obnoxious or belligerent.

You might also get a way to follow up with an agent by just sending a thank you card and then a Christmas Card. You’d be surprised how few customer service representatives ever get Christmas Cards and how much more that will make them want to help you. You don’t have to send anything expensive but sending a birthday card will help you cross the line from customer to friend.
There’s another type of question too that we see and we are happy to get these. These are the questions that people call up with just to find out if we’re real. We have to answer their questions but the purpose is really just to make sure we are competent and willing to help them if they need it in the future. It takes a little getting used to, to recognize them but once you do they are very easy to work with. They are easily recognized because they are always the most obvious questions that are clearly answered on the website. It’s often a little frustrating when people ask questions that are clearly answered on our website, but this is a clear exception.

What are you really buying?

When you buy a number from us, what are you really buying? You're actually not buying the number, you're paying us a consulting fee for our time to help you get the number set up. That isn't just technically true, but that's ultimately what you're buying and why it's more than worthwhile.

You are paying us for the assistance that we provide in searching for numbers, you're paying us for the time and resources it takes to activate the number for you. By the way, our fixed costs to run the resporg and the website overall, are over $20,000 before we even activate a single number. So from that perspective $49 isn't just inexpensive, it's downright cheap.

You're also paying for someone that knows what they're doing to help you if you need it. Whether it's making helpful recommendations about the different types of service, different voicemail services or just releasing the number right away instead of dragging their feet and being unaccountable. Try and call up the resporg department in any other phone company and you'll be amazed that you can't even get the phone number for the resporg department in any other phone company, not to mention talk to the person who does the releasing or get them to do something right away when you need it.

That going the extra mile is what has earned us more testimonials than you can even count, let alone read. We are competing against some of the largest companies in the country. You might think that is hard, but it's actually amazingly easy to do a better job than most companies by simply answering your phone and doing what you say you will do quickly and readily. It's being willing and able to pick up the phone and calling another carrier's resporg department to let them know a number has been released or is ready to be released. It's having a reputation for being the fastest in the industry so that other carriers know a number is going to be released quickly and set up the programming right away, instead of waiting three or more days to even check the status of it. All of this is what you're really paying a few dollars for.

Sure, technically you can get a toll free number for free from many phone companies. And yes, technically they may be able to get numbers from the same pool or they can work through someone who can get numbers. But the layers of bureaucracy in large companies, the extra time they take, their lack of documentation or knowledge about this can wind up making the "free" service cost you much more in the end. That isn't even taking into account the higher prices your large local phone companies usually charge. We're very efficient at this and know what we're doing more than anyone else. There is no second alternative or anyone else doing this the way we do.

There will always be people trying to save a buck and get something cheaper no matter how good of a service you provide and how cheaply you offer it. You could say the bottom line is that you more than get what you pay for, but we really try to give you more than what you pay for and that's how we've built our business without any advertising at all. Every customer not only gets a number from us, but they get real service and help from the best experts and leading innovators in the industry. I often tell people that they have a friend here if they ever need it and I mean that.